Event Staff


Start Date: Immediately / 10 to 15 Hours Per Week

Reports To: Store Management 

The primary responsibility of this position is to provide event attendees with a positive impression of an event experience by offering a superior, guest service experience. This position is expected to work cohesively with all employees of Unseen Heroes in order to maintain a superior level of service.

JOB SPECIFICS

- Event Staff will work one of the following positions: Production Staff (Setup & Breakdown), Hospitality Staff (Servers, Greeters, Bartenders), Promotional Staff (Brand Ambassadors, Product Samplers), Entertainment Staff, Catering Staff.


- Enthusiastically greet and direct guests while performing assigned tasks


- Provide event guests with accurate event and venue information.


- Enforce event policies and procedures


- Identify and respond to emergencies according to emergency protocols. Involve Manager as needed


- Proactively approach guests that may have an issue and/or complaint


- Creatively resolve issues/complaints and involve Manager as needed


- Other duties as assigned


- Work flexible hours including evenings, weekends and holidays

 

QUALIFICATIONS AND EXPERIENCE

− High School diploma or equivalent required


− Experience in prior customer service preferred


− Demonstrated strong customer service skills


− Must have a friendly disposition and a smile


− Must be able to stay calm in stressful, fast-paced situations − Experience dealing effectively with conflict

 

PHYSICAL REQUIREMENTS

- Ability to lift and carry up to 50 pounds.

- Ability to navigate a variety of floor surfaces and areas including stairs, escalators, carpet, concrete

- Ability to work in a variety of environments including but not limited to heights, elevators, in darkened corridors, around crowds, loud noise, flashing lights, and haze effects.

- Frequent walking, including walking stairs. 

 

Please send your resume and cover letter to Jobs@unseen-heroes.com