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Event Staff


May 10, 2018 2:00 PM Sun, Dec 31, 2017 3:00 PM

Start Date: Immediately / 10 to 15 Hours Per Week

Reports To: Event Manager

The primary responsibility of this position is to provide event attendees with a positive impression of an event experience by offering a superior, guest service experience. This position is expected to work cohesively with all employees of Unseen Heroes in order to maintain a superior level of service.

JOB SPECIFICS

  • Event Staff will work one of the following positions: Production Staff (Setup & Breakdown), Hospitality Staff (Servers, Greeters, Bartenders), Promotional Staff (Brand Ambassadors, Product Samplers), Entertainment Staff, Catering Staff.
  • Enthusiastically greet and direct guests while performing assigned tasks
  • Provide event guests with accurate event and venue information.
  • Enforce event policies and procedures
  • Identify and respond to emergencies according to emergency protocols. Involve Manager as needed
  • Proactively approach guests that may have an issue and/or complaint
  • Creatively resolve issues/complaints and involve Manager as needed
  • Other duties as assigned
  • Work flexible hours including evenings, weekends and holidays

QUALIFICATIONS AND EXPERIENCE

− High School diploma or equivalent required

− Experience in prior customer service preferred

− Demonstrated strong customer service skills

− Must have a friendly disposition and a smile

− Must be able to stay calm in stressful, fast-paced situations − Experience dealing effectively with conflict

PHYSICAL REQUIREMENTS

  • Ability to lift and carry up to 50 pounds.

  • Ability to navigate a variety of floor surfaces and areas including stairs, escalators, carpet, concrete

  • Ability to work in a variety of environments including but not limited to heights, elevators, in darkened corridors, around crowds, loud noise, flashing lights, and haze effects.

  • Frequent walking, including walking stairs.

Please send your resume and cover letter to Jobs@unseen-heroes.com

Earlier Event: August 29
Market Manager
Later Event: April 3
CONCEPT STORE SALES ASSOCIATE